Advancing safe technologies, improving human lives
Since our beginning as a spin-off of the Vienna University of Technology (TU Wien) in 1998, we are advancing safety control platforms and robust networks in the areas of Automotive, Aerospace, Off-Highway and Industrial. Especially in recent years, TTTech Group has grown substantially. To date, more than 2,000 employees in more than 14 locations worldwide are working for TTTech companies. Leading companies and renowned partners from different areas count on our innovative know-how.
TTTech Auto AG is a part of TTTech Group and offers solutions for the challenges of future mobility. In the past 20 years, we have gathered unique know-how in driver assistance systems and automated driving. We have developed safety software and hardware platforms that fuel our partner’s innovative projects. Together with leading car manufacturers and renowned partners we are paving the way to make automated driving a reality. For the expansion of our Customer Programs team in Vienna we are looking for a

Resolution Manager (m/f/d)

Due to our sustainable growth we are looking for an experienced Resolution Manager (m/f/d) in order to ensure that all discovered problems and defects are identified, recorded, analyzed, managed and controlled to resolution with tracking for closure – moreover that future recurrence of problems are prevented.

Your Tasks

  • Monitoring that all discovered problems and defects are identified and recorded
  • Direct and facilitate the correctness and completeness of defect tickets
  • Create and maintain the Defect triage meetings
  • Participate in release meetings and review the defect related sections
  • Generate, maintain defect metrics, trend analyses and communicate the results
  • Addressing the problem resolution management process and tracking defects to closure
  • Raise notification and alerts in case of the deviation from the issue handling or the problem resolution management process
  • Maintain and improve defect handling and management related processes
  • Cooperate with both internal and external Defect Managers and coordinate the defect handover between each parties

Your Profile

  • University degree in Computer Science, Engineering or related field of study
  • At least 1 year of relevant work experience as a Defect or Resolution Manager 
  • Good knowledge about processes, concepts and tools
  • Experienced in meeting coordination and moderating such events
  • Excellent in conflict management and defect resolution
  • Knowledge of embedded systems and the automotive sector is an advantage
  • Strong personality, solution orientation, analytical thinking and communication are among your strengths
  • English is a must, German is an advantage

Our Offer

  • Flexible working arrangements – tailor your work according to your personal needs
  • Opportunity to take over responsibility – turn your ideas into reality and contribute to our success story
  • Exciting work environment – share our passion for high-tech innovation and cutting-edge technologies
  • Unique team spirit – join our dedicated team of international experts
  • Central office location – benefit from our office location in the heart of Vienna
Join us and support the development of cutting-edge technologies for a more connected, automated and sustainable world. As part of our team you contribute to more safety and electronic robustness for our innovative solutions. We celebrate diversity and encourage anyone who is passionate about our services and products to apply, it is our ambition to provide room for your continuous personal and professional growth.

Your performance is remunerated with an attractive and market-compliant salary. The position is subject to the Collective Agreement for Employees in the Metal Trade (Kollektivvertrag für Angestellte Metallgewerbe) and we provide a minimum salary of 40.000.- Euro gross per year. Naturally, we offer an overpayment based on your previous experience and qualifications.

Does our offer sound interesting? If so, we look forward to receiving your complete online application and the opportunity to discuss further details in person.
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